Unfortunately, we do not accept returns but exchanges are accepted within 30 days of the original purchase date. Items returned for an exchange must be unworn / unwashed, and have no signs of wear or tear.
We can not accept exchanges for international orders at this time.
*Any Sale items, Bags, Headwear, and Accessories (face covers, sunglasses, pins, etc.) are considered FINAL SALES; these items are not eligible for Exchanges.
**The buyer is responsible for all shipping and handling fees for exchanges.
To start the exchange process, email us at firstname.lastname@example.org. Please include the following information in your email:
If the item you want to receive is in stock, we will place it on hold for you until we receive the returned item back to our facility. If the items you would like are out of stock, you may receive store credit.
*We will only keep items on hold for 10 business days. If we have not received your returned item within 10 business days, the items placed on hold will be returned back into our inventory.
*Please make note of your return tracking number for reference, it may be needed to look up your return. We will not ship your exchange items or issue store credit until we have received the returned items back to our facility.
**We are not responsible for packages that are lost, stolen, damaged, or delayed by the carrier while in transit.
If you find something wrong with your order when you receive it, please email us within 5 days of receiving your order at email@example.com with your order number in the subject line. Let us know what the problem is and we will do our best to fix the issues.
*If an item is defective, damaged, or incorrect, please include a photo of your invoice and the item in your email.
The information contained in this website is for general information purposes only. The information is provided by Petals and Peacocks. Through this website are links to other websites which are not under the control of Petals and Peacocks.