Returns and Exchanges

Unfortunately, we do not accept returns but exchanges are accepted within 30 days of the original purchase date. Items returned for an exchange must be unworn / unwashed, and have no signs of wear or tear.

We can not accept exchanges for international orders at this time.

*Any Sale items, Bags, Headwear, and Accessories (face covers, sunglasses, pins, etc.) are considered FINAL SALES; these items are not eligible for Exchanges.

**The buyer is responsible for all shipping and handling fees for exchanges. 

  

Starting the Exchange Process

To start the exchange process, email us at info@petalsandpeacocks.comPlease include the following information in your email:

  • Order Number
  • What item you would like to exchange
  • Reason for the exchange
  • What item you want to receive. *Item must be equal in price to the originally purchased item

If the item you want to receive is in stock, we will place it on hold for you until we receive the returned item back to our facility. If the items you would like are out of stock, you may receive store credit.

*We will only keep items on hold for 10 business days. If we have not received your returned item within 10 business days, the items placed on hold will be returned back into our inventory.

*Please make note of your return tracking number for reference, it may be needed to look up your return. We will not ship your exchange items or issue store credit until we have received the returned items back to our facility.

**We are not responsible for packages that are lost, stolen, damaged, or delayed by the carrier while in transit.

 

Exchange Self Service Portal

You can also visit our Exchange Self Service Portal by clicking here. When using the Exchange Self Service Portal, please include a note with your returned package or email us with the following information:

  • Order number
  • What items you would like to exchange
  • Reason for the exchange
  • What item you want to receive. *Item must be equal in price to the originally purchased item

Once your package is received, we will email you confirming that we received your exchange request and if we need any other information.

*If items are returned back to our facility without email communication within 5 days of receiving your returned item, you will be issued store credit.

 

I Received My Order and Something’s Wrong

If you find something wrong with your order when you receive it, please email us within 5 days of receiving your order at info@petalsandpeacocks.com with your order number in the subject line. Let us know what the problem is and we will do our best to fix the issues. 

*If an item is defective, damaged, or incorrect, please include a photo of your invoice and the item in your email.

 

 

The information contained in this website is for general information purposes only. The information is provided by Petals and Peacocks. Through this website are links to other websites which are not under the control of Petals and Peacocks.

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(510) 288-4005