frequently asked questions

Need help?

Do you have sizing information?

View our Sizing Chart for sizing information. A majority of our products are unisex items and unisex sizing. 

 

How to Shop Online

Once you find something you love, choose a size (if applicable) and click the “Add to Cart” button. You can always view the items in your Shopping Bag by clicking the "Shopping Bag" icon on the top right of any page.

When you are viewing the contents of your shopping bag, you can adjust the quantities by changing the number to the right of items. Then click "update bag" after all quantity adjustments have been made. When you're done shopping, checking out is easy and secure.

 

How do I checkout?

If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, follow the simple steps to create an account and continue through the checkout process.

Once you are ready to checkout with the items in your shopping bag, double check that the sizes and quantities for your items are correct. Then click on the “Checkout” button in your shopping cart. 

During checkout, make sure that your email and the ship-to address is correct and has all the necessary information, such as an apartment number. Once your order has been successfully transmitted, you will receive an order confirmation email to the email address used to place the order. 

*Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

 

Which payment methods do you accept?

We accept the following credit cards: Visa, MasterCard, American Express, and Discover.

You can use one of our Express Checkout Payment options by clicking on the desired payment method links in your Shopping Bag or during checkout.

You can also buy now and pay in installments by selecting “Afterpay” at checkout. Click here to find out more about Afterpay.

 

Item Availability

Item availability is listed in the product details page. All colors and sizes available will be shown and available to add to your shopping bag. Colors and sizes that are unavailable will be marked as “Sold Out”. 

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.

Want to find out if we are getting something back in stock? Just click the “Email Me When Available” link on the product page of the item you’d like and enter your email address. We will send you an email notification if that item becomes available.

 

I Made a Mistake When Placing My Order

Mistakes happen! If your order has not been processed, we might be able to fix the issue. But if your order has been processed or has already shipped, we will not be able to make changes to your order.

Email us immediately, with your order number at info@petalsandpeacocks.com if you need to cancel, change or add something to your order. 

If you forgot to add your discount code during checkout, email us with your order number and the discount code within 24 hours of placing your order. 

*Discount Codes can not be combined. If a Discount Code is automatically applied to your order, you will not be able to enter another Discount Code.

 

I Received My Order and Something’s Wrong

If you find something wrong with your order when you receive it, please email us within 5 days of receiving your order at info@petalsandpeacocks.com with your order number in the subject line. Let us know what the problem is and we will do our best to fix the issues. 

*If an item is defective, damaged, or incorrect, please include a photo of your invoice and the item in your email.

 

Shipping and Tracking

When will my order ship?

Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays. These orders usually ship within 2-3 business days pending availability and payment processing. 

All orders placed after 12 PM PST will begin processing the next business day. Orders placed on Friday after 12 PM PST will begin processing on the following Monday, excluding holidays. 

Order processing can be delayed due to the following:

• Items are out of stock
• Additional information or identification needed for credit card verification
• Intended shipping address is missing information, usually an apartment or suite number. Or if the intended shipping address is shown as invalid by our shipping system.

We will contact you with a follow-up email to the email address used to place the order if additional information or verification is needed. *If we do not receive a response within 10 business days of our original email, your order will be cancelled due to missing information.

We do not offer Saturday delivery. Delivery times do not include Saturdays, Sundays, or Holidays.

*We are not responsible for packages that are lost, stolen, damaged, or delayed by the carrier while in transit.

**We will not issue a refund for an order that is marked as "delivered" by the carrier.  

 

How can I track my order?

Orders being shipped within the United States are shipped via United States Postal Service (USPS) or FedEx depending on the ship method you choose at checkout. Orders being shipped to US Territories (Puerto Rico, Guam, Virgin Islands, etc.) and international orders are shipped via the United States Postal Service (USPS). 

A shipping confirmation email will be sent to the email address used to place the order once your order has been shipped. This confirmation will include the tracking number for your package. 

You can check the status of your order at any time by logging into your account page. Once you login to your account, you will be able to view your “Order History” and view past orders and current orders that you have placed.

*Packages that are “Returned to Sender” due to incorrect/insufficient/undeliverable address or if the package is refused, will be refunded minus the shipping cost originally paid and a 10% processing/handling fee.

International Orders

International orders may be subject to taxes, duties, and custom fees. Import duties, taxes, and custom fees are not included in the item price or shipping cost for some countries. 

International orders are shipped via the United States Postal Service (USPS). The USPS may not ship to some countries and may disrupt or suspend services to some locations. Please contact us at info@petalsandpeacocks.com to see if we can ship to your country.

*Packages that are “Returned to Sender” due to incorrect/insufficient/undeliverable address or if the package is refused, will be refunded minus the shipping cost originally paid and a 10% processing/handling fee.

Returns and Exchanges

Unfortunately, we do not accept returns but exchanges are accepted within 30 days of the original purchase date. Items returned for an exchange must be unworn / unwashed, and have no signs of wear or tear.

We can not accept exchanges for international orders at this time.

*Any Sale items, Bags, Headwear, and Accessories (face covers, sunglasses, pins, etc.) are considered FINAL SALES; these items are not eligible for Exchanges.

**The buyer is responsible for all shipping and handling fees for exchanges. 

 

Starting the Exchange Process

To start the exchange process, email us at info@petalsandpeacocks.com. Please include the following information in your email:

• Order Number
• What item you would like to exchange
• Reason for the exchange
• What item you want to receive. *Item must be equal in price to the originally purchased item

If the item you want to receive is in stock, we will place it on hold for you until we receive the returned item back to our facility. If the items you would like are out of stock, you may receive store credit.

*We will only keep items on hold for 10 business days. If we have not received your returned item within 10 business days, the items placed on hold will be returned back into our inventory.

*Please make note of your return tracking number for reference, it may be needed to look up your return. We will not ship your exchange items or issue store credit until we have received the returned items back to our facility.

**We are not responsible for packages that are lost, stolen, damaged, or delayed by the carrier while in transit.

 

 

The information contained in this website is for general information purposes only. The information is provided by Petals and Peacocks. Through this website are links to other websites which are not under the control of Petals and Peacocks.