Frequently Asked Questions

How to Shop Online

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made. 

How do I checkout?

Once you are ready to checkout with the items in your shopping bag, click on the “checkout” button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

Item Availability

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

How can I track my order?

All domestic and international orders are shipped by United States Postal Service (USPS). You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your “Order History” and view past orders and current orders that you have placed.

When will my order ship?

Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays, and usually ship within 2-5 business day pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day. Orders placed on Friday after 12 PM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. Delivery time does not include Saturdays, Sundays, or Holidays.

Do you have sizing information?

Sizing information is available on each product page.

Which payment methods do you accept?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express. 

Terms and Conditions

We do not accept exchanges at this time. Returns are accepted within 30 days of receipt. Items must be unworn and unwashed to receive a full refund. Please indicate on invoice what item(s) is being returned and include reason why. The buyer is responsible for all shipping and handling fees for returns. All Sales items are FINAL SALES.

For returns, please send to:

PO BOX 2935
Castro Valley, CA 94546

Questions? E-mail us at info@petalsandpeacocks.com

The information contained in this website is for general information purposes only. The information is provided by Petals and Peacocks. Through this website are links to other websites which are not under the control of Petals and Peacocks.

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